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Privacy Statement

Last update: September 7, 2022.

This statement describes how the operator of the Collectiv.TV service, Collectiv.TV Technologies Inc. ("we") collect, process, use and share personal information and personal data about visitors to the Collectiv.TV website (the "Website") and users of the Collectiv.TV platform available as a web application (the "Platform"). The use of the second person ("you", "your", "yours") refers to a visitor to the Website, a user of the Platform or our customer, depending on the context.

In this statement, the term personal data refers to information about an identifiable individual.

The contact details of the person responsible for the personal data processing described in this statement are as follows:

Louis-Philippe Gauthier
Collectiv.TV Technologies, Inc.

1. Basis for data processing

We need to collect and process personal data about you in connection with the operation of the Website and the Platform. Our processing of personal data is mainly based on the following:

  • We need to process personal data in order to be able to provide our customers with services, processing payments and fulfill our obligations to our customers.
  • We process personal data in order to improve the quality of the Website and the Platform, to learn about the browsing habits of our visitors and users, to organize advertising campaigns targeted based on Website traffic and to offer personalized services to our users.

2. Data collected through the Platform

2.1. User Information

We collect the following data about users of the Platform, either our customers or their employees or subcontractors, for the purpose or identifying users, processing payments and responding to user requests :

  • Name, first name, email and password
  • Content of request or other communications

With respect to Customers only:

  • Physical address;
  • Phone number;
  • Payment Information;

Analytics data which may include:

  • The operating system of your device;
  • The language of your device;
  • The IP address from which your device accesses the Platform;
  • Viewership data such as the number of connections to the Platform, the duration of a session, the date of connections to the Platform, the content watched;
  • Web page from which you accessed the Platform;

3. Data collected through the Website

3.1. Information collected from you

We collect the information that you communicate to us (for example, by filling out a form) through the Website interface or otherwise for the purpose of contacting you or responding to your requests. This information may include the data described below:

  • Your name and surname;
  • Phone number;
  • Your email address;
  • The content of the communications you send to us;

3.2. Data Collected Automatically Through the Web Site

We collect information automatically during your use of the Website. This information is recorded each time you interact with the Website. Data collected includes certain information specific to your device and data about your interaction with the Website, for the purpose of personalizing the Website, detecting misuse and advertisement targeting, including the data described below:

  • The operating system and language of a device;
  • The IP address from which a device accesses the Website;
  • The country, state, city and postal code where the device is located;
  • Browsing data, such as pages viewed, number of connections to the Website, duration of a session, date of connections to the Website, products viewed, page from which access to the Website is obtained;

3.3. Data from social networks

We collect information from social networking sites or applications (Facebook, LinkedIn, Twitter, YouTube, etc.) when you interact with profiles that we operate on these social networking sites or applications. These sites or applications are also governed by their own policies relating to your personal data, which may differ from ours and may be applicable.

3.4. Tracking technology

We use browser cookies and other tracking technologies to improve the performance of the Website and the Platform, to personalize your experience on the Website, and to deliver advertisements to targeted audiences (based on Website traffic only). Cookies are small files stored on your storage space by the server on which the Website is hosted or by third party servers that enable the Website to recognize your device when you visit the Website and to personalize the content of the Website. Some cookies are automatically deleted when you close your browser, while others are stored indefinitely. You can control the storage of browser cookies from your browser. Unless you have provided us with information about yourself from your mobile device or computer, cookies do not allow us to identify you. Some browser cookies are provided by our suppliers, and our suppliers may be able to combine some of the data collected through cookies with other data they hold about you.

4. How is your data used?

We use the personal data collected through the Website and the Platform for the purposes described below.

4.1. Communication with you

We use the personal date you provide to us (such as your name and email address) to communicate with you about your use of the Platform and to send you communications about our company, products and promotions, but only if you agree to receive marketing communications from us either expressly or implicitly. We comply with all applicable regulations regarding unsolicited emails. If you no longer wish to receive electronic communications from us, you may notify us at any time by writing to us at .

4.2. Operation of the Platform

We use the personal data collected through the Platform to identify users and allow our customers to use the Platform.

4.3 Personalization of our services and Website

We use the data collected during your connection to the Website to offer you content that matches your situation or interests. For example, the home page of the Website may be displayed according to your browser language preferences and the products and services displayed may be different depending on your geographic location.

4.4. Maintenance and Security

We use the data collected through the Website and the Platform and data from analytics tools to monitor users' use of the Website and the Platform generally, to prevent misuse of the Website or the Platform, to identify problems or bugs with the Website or the Platform, and to determine what features need to be improved. We may use certain data collected automatically to ensure the security of the Website, the Platform and our computer systems, for example to prevent misuse or to prevent or deter fraud.

4.5. Personalized marketing and retargeting

We use the data collected through the Website to customize our advertising campaigns based on certain data collected, such as your subscription to our newsletter, your interest in our products and services, and navigational data, such as the pages you visited or the products you searched for or viewed on the Website. This data allows us to target audiences to partners offering advertising services. Data collected through the Platform is not used for this purpose.

5. How is your data stored?

We retain collected personal data until you or our client, as the case may be, request that we destroy it, or until our business no longer requires us to retain it. We typically de-identify all data within 6 weeks of collection. We do not, however, make a commitment to keep personal data for a specific period of time.

Personal data is stored electronically by our service providers on servers located in North America, including in jurisdictions other than Canada.

6. How is your data protected?

Your personal data is hosted on servers operated by our service providers and is protected by security measures proportionate with the sensitivity of the data against unauthorized access. Your financial data is subject to security measures that comply with the standards established by payment card networks.

Our employees and suppliers are informed of the confidential nature of personal data collected through the Website and the Platform and are made aware of the appropriate security measures to prevent unauthorized access to personal data.

7. How is your data disclosed?

We only share your personal data in the manner described in this statement and when we have obtained your consent. Your personal data may be disclosed to the categories of persons described below for the following purposes.

7.1. Employees

Personal data is accessible to our officers and employees who must have access to it in order to use the same as set forth in this statement.

7.2. Customers

Our customers have access to the login information of their authorized users.

7.3. Service Providers

We share personal data with service providers that allow us to provide our services more efficiently. We obtain confidentiality undertakings from these service providers with respect to the personal data provided to them. Our suppliers include the businesses listed below:

  • Backblaze
  • Bunny CDN
  • Cloudflare
  • Google Cloud Platform

7.4. Legal obligations

We may also disclose personal data to third parties if expressly permitted or required to do so by law, or if we are compelled to do so by a competent authority. We may disclose personal data in connection with legal proceedings if necessary to protect our rights or those of our users.

7.5. Transfer of business

In the event that the sale or restructuring of all or part of our business is contemplated, we may disclose personal data to the persons or organizations involved before and after the transaction, whether or not the transaction actually takes place. In such a case, these persons or organizations commit to us to maintain the confidentiality of personal data so disclosed and to use the same exclusively for the purpose of evaluating the feasibility of the transaction and in accordance with this statement.

8. What are your rights regarding your personal data?

8.1. Access your data

If you would like to access personal data we hold about you or have inaccurate personal data modified in our files, you may make a written request at .

We will respond to your request promptly (within 30 days of receipt).

8.2. Withdrawal of Consent

Your browser allows you to withdraw your consent to certain processing of your personal data, in particular by preventing the recording of browser cookies.

If you wish to withdraw your consent to the processing of your personal data beyond what is permitted by the Website or your browser, please notify us by writing to us at . Using the Website or the Platform entails some processing of your personal data. The only way to stop all processing of your personal data is to stop using the Website and the Platform.

8.3. Deletion

You may in certain circumstances request the deletion of personal data that we hold about you when its collection was not authorized. To make such a request, please write to us at . We will respond to your request as soon as possible (no later than 30 days after receipt).

If you continue to use the Website or the Platform, we will again collect certain personal data about you.

8.4. Complaint

Our business is governed by the laws and regulations applicable in Quebec and Canada and is subject to the jurisdiction of privacy protection authorities in Quebec and Canada. Any complaint or claim based on this statement or on our processing of your personal data should be addressed to the authorities in the province of Quebec or in Canada.

8.5. Identity validation

We may verify the identity of individuals asking to exercise their rights with respect to their personal data. Any information collected to perform this verification will not be used for any other purpose.

9. Modifications

We may modify this Policy from time to time to reflect changes in our personal data processing practices. If a modification is made, the new statement will be available through the Platform and on the Website at the following address https://collectiv.tv/privacy/.

If we have collected your contact information, we will notify you of any material changes to our privacy statement by email before the new statement takes effect.

10. Additional Information

For any additional information with respect to our processing of personal data, you may contact us at the address indicated at the beginning of this statement.